Support

Need help? Write to support@signalbox.tv. Please include your platform (for example macOS or Android TV), the app version (Settings → About) and what happened. Never send us your playlist URLs, usernames or passwords.

Frequently asked questions

Does Signalbox include channels?

No. Signalbox is a player only and does not provide any channels, playlists or content. You add your own sources.

Where do I get a playlist?

From your IPTV provider, together with any username and password you need. We don't sell, provide or recommend any providers or playlists. Only use sources you are authorised to use.

How do I add an M3U playlist or an Xtream account?

• M3U/M3U8: open Sources → Add source → M3U, then paste the playlist URL or pick a file. You can add an EPG (XMLTV) URL as well if your provider gives you one.
• Xtream Codes: open Sources → Add source → Xtream, then enter the server address, username and password from your provider.
• On a TV: choose "Add from phone", scan the QR code with your phone and type the details there. They go directly to your TV over your local network.

What does Pro include?

Unlimited Xtream accounts, the 7-day TV guide grid with guide search, catch-up/timeshift and pausing live TV, multi-view with 2 to 4 streams (desktop and tablet), extra themes and accent colours, favourite folders, profiles with PIN and end-to-end encrypted sync on up to 5 devices. Every install starts with a 7-day Pro trial. See the Free and Pro comparison.

How do I restore my purchase?

Go to Settings → Pro → Restore purchases while signed in to the same store account (Apple ID, Google account, Amazon account or Microsoft account) you used to buy Pro. If you bought Pro on another platform, sign in to your Signalbox account instead.

Can I use Pro on several devices?

Yes. Sign in with the same Signalbox account on each device and Pro works on up to 5 devices, also across platforms and on the DMG and Windows installer versions. You can remove old devices in Settings → Account.

Do I need an account?

No. Signalbox works fully without an account. An account is only needed to use Pro on more than one device and for encrypted sync.

How do I delete my account?

In the app: Settings → Account → Delete account. You can also request deletion by e-mail; see Account deletion.

How are updates installed?

Store versions are updated by their store. The macOS DMG (via Sparkle) and the Windows installer from GitHub (via WinSparkle) check for updates automatically and ask before installing them.

How do I report a bug?

Send a description to support@signalbox.tv with your platform, app version and the steps to reproduce it. A public issue tracker on GitHub will follow when the repository is published.

What happens to my data?

No ads, no analytics, no tracking. Your playlists, history and settings stay on your device unless you turn on encrypted sync, which we cannot read. Read the full Privacy Policy.